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When comparing contract-free service from Ooma Office to Nextiva Basic, a small business with three users would save 75 percent by using Ooma. Not only has the quality of the phone service captured attention, but it’s also an affordable choice.
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Nextiva: Conclusionįor the past eight years, Ooma Office has been the #1 VoIP phone service in PC Magazine’s Business Choice Awards. See how the Ooma Office app has helped one small business stay connected no matter where employees are: Ooma Office vs. Whether you’re down the hall at a meeting or you’re on the road for a sales call, the cloud-based phone provides flexible connectivity that’s essential in today’s workforce. With the Ooma Office mobile app, all users can make and receive work calls on their cell phone as though they were using their desk phone. For example, a conference bridge and mobile app are both available to Ooma users, but not available with the Nextiva Basic plan.Ī mobile app can have a transformative effect on your business.
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In some cases, users would have to upgrade to another Nextiva plan to get the features that are included with Ooma Office. Additionally, both offer 24/7 customer support so that you can get help any time you need it.Īs to communication features, both Ooma Office and Nextiva Basic offer powerful tools such as call automation via a virtual receptionist, call logs, and voicemail audio to email.
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Both Ooma Office and Nextiva Basic offer a free local phone number, a free toll-free phone number, and a free number transfer. Nextiva: Featuresįirst, let’s consider the essentials of setting up and managing your phone service. Use Ooma’s savings calculator to see how much you could save. When compared to traditional business phone service, Ooma Office can see savings more than $6,000 for a small business of three users. In some cases, they even charge a disconnection fee!īusinesses working globally could see higher per-minute international rates with Nextiva phone service. Note that if you do agree to a Nextiva phone contract, ending your phone service would mean that you’re still responsible for all charges for the entire commitment period. In contrast, the contract-free monthly rate for Ooma Office is $19.95 per user. The per-user monthly rate for Nextiva Basic’s contract-free service is $35 for one to four users, $30 for between five and 19 users, and $26 for less than 100 users. Even if you signed a contract with Nextiva and paid in advance, you’d still be paying 50 percent more. For a small business of three users for contract-free phone service, Nextiva would cost 75 percent more. In most cases, Ooma costs less than Nextiva Basic. In this way, Ooma’s approach is similar to Netflix. On the other hand, Ooma Office offers one low, flat rate for all business customers, and all customers get contract-free service with no hidden fees. Second, Nextiva’s service tiers and plan matrices can add complication to selecting your phone service. There’s a significant cost difference between Ooma Office and Nextiva Basic business phone service, as well as structural plan differences.įirst, Nextiva says that “no contracts required,” but the company charges up to 20 percent more to avoid getting locked into a plan.
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Editors noted, “It is plagued by limitations, slow performance, and a lack of higher-end features.” Nextiva CEO Tomas Gorny told Forbes, “Sometimes we’ve under-invested in our software development team.” Ooma Office vs. This prompts the question: does it have the basics of phone service figured out or, is it merely selling bells and whistles?Īccording to Fit Small Business, “Users who gave Nextiva a negative review said that they experienced technical problems that were also followed by issues with customer support.” In PC Magazine, the only Nextiva product review that we found was for its standalone faxing service. In contrast, Nextiva tries to be more than phone service, offering a CRM. That’s the highest score of all business phone services covered in the survey, and much higher than the industry average of 15. In PC Magazine’s detailed analysis of user experience, Ooma received a Net Promoter score of 75, meaning that a substantial majority of Ooma’s users would recommend the phone service. Ooma Office has been named the #1 VoIP service in PC Magazine’s Business Choice Awards for the past eight years in a row. However, there are significant differences between the platforms.įirst, consider the service quality and reputation of Ooma. Both Ooma and Nextiva are scalable, providing phone solutions that meet the needs of small businesses through large enterprises. Nextiva: Phone Service Basicsīoth Ooma and Nextiva provide voice over internet (VoIP) phone service, an alternative to the high cost of a landline PBX.